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Introduction

 

The Terms and Conditions Page reflects Media Mystix Ad Agency guidelines about establishing disclaimers, the use of, and limitations of liability governing the use of the Media Mystix website as well as work we conduct for all Search Berg clients. It also highlights important guidelines about refunds and the 100% money-back guarantee policy.

By using this Website, the User consents to and acknowledges all of the practices described below.

 

Revision Policy

 

We provide revisions depending on the package you have selected. Customers enjoy the leverage of unlimited free revisions as we revise their websites without any additional charges, provided that the theme and layout remain the same. The Turnaround Time for revision would be 48-72 hours.

 

Turn Around Time

 

Media Mystix Ad Agency has a turnaround time of 48-72 hours for most web development services. Note that this is not the complete time frame for a project. It is only the turnaround time for a single iteration of the development stage. Depending on the kind of service, the time required for revisions could vary from a minimum of 48 hours to 72 hours which means two working days.

For example:

  • Website Orders placed or Revisions Requested on a Monday will be delivered by Wednesday.
  • Website Orders placed or Revisions Requested on a Friday will be delivered by the end of the day Tuesday.

 

100% Money Back Guarantee

 

Media Mystix Ad Agency LLC has a no-hassle 100% money-back guarantee policy for SEO and Marketing projects. Certain conditions do apply.

If the client’s designated website is not ranking after completing all the deliverables assigned for that project within 30 days, Media Mystix will not hold the client liable for payment and will reimburse the entire payment amount to the client, including any transaction changes.

Clients must contact Media Mystix and initiate the money-back guarantee process within 60 days from the date of project completion. Requests received after 60 days will not be entertained.

Note: Media Mystix holds all the rights to reject any project or cancel the contract whenever necessary. After the refund, you will not have any rights to use the domain for any purpose; it will be the sole property of Media Mystix. The company will be the rightful owner of the website.

 

How to claim your refund

 

  • To ensure your refund request is approved, please ensure you meet the following requirements.
  •  Claim your refund specifying your concern by contacting us via any of the following three modes:
  •  Call Us at  +1 (847) 691-2059
  •  Webmaster@mediamystix.net
  •  We will try to resolve your concern with our revision policy immediately, or else we will email you a refund request approval from our refund department. After the refund, your website copyrights would be obtained by Media Mystix, and you would not be able to use the website design sent by the company. Let us also specify that:
  •  Since the website rights would now be transferred to the company, you agree that you will have you have any ownership interest in or to the same.
  •  Working in collaboration with the Government Copyright Agencies, Media Mystix would share Copyright Acquisition information for the refunded designs that would restrict the re-use of the no right (direct or indirect) to use any response or other content, work product, or media, nor will website as its original layout in the future. If you have any questions or concerns about our Refund Policy, please contact us by clicking here webmaster@mediamystix.net

 

Communication Policy

 

  • Emails Sent back and forth through official emails that are “webmaster@mediamystix.net ” are to be only considered forms of valid communication.
  • We are not responsible for any damages, issues, or delays caused due to contacts made through means of communication not provided by us.
  • We take full responsibility for all the information provided through our official domains.

 

Quality Assurance Policy

 

Media Mystix will do its best to meet your requirements, our Digital Marketers and Web designers will do their best to fulfill your expectations. We believe in providing the best, and each of our layouts is well crafted.


100% Satisfaction Guarantee

 

  • Our unlimited revisions policy is to make sure that you are 100% satisfied.
  • We aim to exceed your expectations and strive to accomplish them.
  • We do not stop our revisions until you are completely satisfied with your website (the number of revisions will be according to your package).

 

Delivery Policy

 

  • The complete order will be sent to the mentioned account on the date stated on Order Confirmation as well as a confirmation email will also be sent.
  • The turnaround time will be according to the package; the minimum time required is two business days.
  • Websites will only be made live once all dues have been cleared. Under no condition will a website be made life if any dues are outstanding.
  • In case of an urgent or rush order, contact our customer support team.

 

Website Ownership & Rights

 

All finalized websites provided by Media Mystix are done so on a written request of finalization by the client, and upon finalization, the client receives all the credentials and owns 100% of all rights of ownership to the said website.

  • The Client shall own the Final Website design provided by Media Mystix in its entirety.
  • All ownership rights of the said finalized website will belong to the client 100%.
  • The Client is free to use the finalized website as they see fit.
  • The client shall not, however, own any materials, media, or other content generated during any revision cycles leading up to the Final Product.
  •  Media Mystix will acquire stock imagery for the client from stock photo websites.

 

Content Creation & Population

 

Media Mystix will not be responsible for creating or populating content (e.g., text/Images) into the website unless purchased exclusively otherwise. In which case:

  •  Media Mystix  will populate the website with content created for the client
  •  The content/text for the website will be created specifically for the customer’s website.
  •  Media Mystix will populate the website with images Images will be purchased upon approval from the client.
  •  Images will be purchased upon approval from the client.
  • Media Mystix will populate the website with products and product details.
  • Product images and product details will be provided by the client.

 

N.D.A. & Reputation Management Policy

 

  • Media Mystix does not share customer information regarding their project or contact details with anyone. The client’s personal and project information is kept confidential at all points.
  • Once the project is completed successfully, both parties, Media Mystix, and The Client, agree not to intentionally defame or otherwise disparage the other concerning matters arising after project completion.
  • Once the project is completed successfully, each Party agrees to refrain from (and Media Mystix shall take reasonable steps to cause its officers and directors to refrain from), either directly or indirectly, hereafter making any defamatory comments of any type or nature whatsoever to anyone about the Client (and in the case of the Company, its employees, officers, directors, agents, consultants, affiliates, investors or business partners).

 

Record Maintenance

 

Media Mystix Ad Agency LLC keeps the records of finalized product delivery and communication.

 

Customer Support

 

Our Customer Support Team is present in the office Monday – Friday from 9 AM to 5 PM GMT to answer all of your concerns and queries over the phone. All other queries after business hours need to be emailed through the Team Works Account section by the customer and will be picked up the next working day.